Frequently Asked Questions
Everything attorneys need to know about data and email escrow
Data and email escrow is a third-party, tamper-proof repository that securely stores critical electronic records (emails, documents, databases) for future access or legal discovery. It protects against spoliation claims, ensures continuity in bankruptcy proceedings, and satisfies court-ordered preservation requirements.
All data is stored with cryptographic hashing, audit trails, and time-stamping. We provide a chain-of-custody report and can supply a qualified custodian to authenticate records in court.
The escrow remains fully accessible to the trustee, debtor-in-possession, or court-appointed professionals. Access rights transfer automatically under the escrow agreement, preventing disruption during Chapter 7 or 11 proceedings.
Yes. Our portal supports granular search by keyword, date, sender, custodian, or Bates range. You can export native files, PDFs, or load files compatible with Relativity, Concordance, or DISCO.
Authorized parties receive access within 24 hours of verified request, often same-day for emergencies. Pre-defined release triggers such as a bankruptcy filing or subpoena can automate immediate access.
Yes. We routinely assist with Rule 2004 and Local Rule preservation orders. Our secure cloud infrastructure and documented chain-of-custody procedures exceed typical court expectations.
We support Microsoft 365/Exchange email and OneDrive, Google Workspace, Microsoft Teams, on-premise Exchange and file servers, CRM systems such as Salesforce, accounting systems such as QuickBooks and SAP, and custom databases and legacy systems. We also support virtual server escrow in three tiers: Live (fully operational), Near-Live (powered-off, available on request), and Deep Escrow (stored as a restorable file). Contact us to discuss your specific environment.
We charge a flat monthly storage fee based on GB ingested with no egress charges. Optional fixed-rate legal hold modules are available. Bankruptcy trustees pay only post-petition under 11 U.S.C. § 503(b).
Absolutely. We preserve mailbox archives, PSTs, and offline files even after employee termination — critical for clawback claims or successor liability cases.